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Computer telephony integration

Technology that allows interactions on a telephone and a computer to be coordinated

Wikipedia contributorsAdapted for Fathomly · View authors
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Source updated March 5, 2026

Computer-telephony integration, also called computer-telephone integration or CTI, is a general term for technologies that coordinate interactions between telephones and computers. The term is predominantly used to describe desktop-based applications that improve user efficiency, though it can also refer to server-based functionality such as automatic call routing.

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This article is adapted from the Wikipedia article “Computer telephony integration”, written by its contributors and licensed under CC BY-SA 4.0. Fathomly has changed the layout, removed citation markers, navigation and maintenance notices, and adjusted punctuation. This adapted version is shared under the same license. For references, see the original article.

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